Frequently Asked Questions

Have any questions? We're here to assist you.

How do I change my account email?

You can log in to your account and change it from your Profile > Edit Profile.

What should I do if my payment fails?

YIf your payment fails, you can use the (COD) payment option, if available on that order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days.

What is your cancellation policy?

You can pause or cancel your course at any time. However, you will lose your current match after a pause and be assigned a new one upon resuming.

What happens if I can’t reach my partner?

For pair work, sessions can only be completed and closed when both partners complete all assignments and submit a call. If you can’t reach your partner, please contact us for assistance. If the issue persists, you will be assigned a new partner.

Can I change partner?

If there is an issue with your partner that prevents course progress, please contact us.

How do I apply a coupon on my order?

You can apply a coupon on cart page before check out.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.